FAQ

❓ Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 2–3 business days. Standard shipping usually takes 3–5 business days after processing. You’ll receive a tracking email once your order ships.

2. Do you ship internationally?

Currently, JRose Skincare ships only within the U.S. (Stay tuned — we plan to expand soon!)

3. Are your products safe for sensitive skin?

Yes! Our formulas are crafted with gentle, effective ingredients. However, as with any skincare, we recommend doing a patch test first to make sure it works well with your skin.

4. What order should I use the products in?

Here’s our recommended 4-step routine:

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1. Cleanse – Turmeric Foam Wash
2. Treat – Kojic Acid Beauty Bar
3. Correct – Dark Spot Serum
4. Hydrate – Moisturizer

5. Can I buy products separately?

Yes! While our Love Your Skin Bundle is the best value, all products are also available individually in the shop.

6. What is your return/refund policy?

Due to the personal nature of skincare, we cannot accept opened or used products. If your item arrives damaged or defective, please email us within 7 days of delivery and we’ll take care of you.

7. Do you test on animals?

Never. 🐰 All JRose Skincare products are cruelty-free.

8. How can I contact customer service?

You can email us at infojroseskin@gmail.com and our team will respond within 48 hours.