Refund Policy

🔄 Refunds & Returns Policy 

Returns

  • Due to the personal nature of skincare products, we do not accept returns once the product has been opened or used.
  • If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a product, email us at infojroseskincare@gmail.com

Refunds

  • Approved refunds will be processed back to your original payment method within 5–7 business days after approval.
  • Shipping costs are non-refundable.

How to Request a Refund/Replacement

  1. Email us at infojroseskincare@gmail.com with your order number.
  2. Attach photos of the product and packaging (if applicable).
  3. Our customer care team will review and get back to you within 48 hours.

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